Return policy
Order Cancellation & Modifications
Orders can be cancelled or modified within 3 hours after payment. If the order is cancelled within this 3-hour window, you will receive a full refund. After 3 hours from payment, orders cannot be cancelled.
Returns
We accept product returns. Customers have the right to apply for a return within 14 days after receipt of the product.
To be eligible for a return:
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The item must be unused and in the same condition as you received it.
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The item must be in its original packaging.
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A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Customers will be charged for shipping costs at most once, including return shipping. No restocking fee will be charged to consumers for the return of a product.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company. It may take some time before your refund is officially posted.
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Contact your bank. There is often processing time before a refund is posted.
If you have done all of the above and still have not received your refund, please contact us at support@dssword.com.
Return Address
Please contact our Customer Service at support@dssword.com to obtain the return address.
Contact
For any questions about cancellations, returns, or refunds, please contact us at support@dssword.com.